Staffing tables

Ready reckoners for the questions planners are asked most. Every number is computed with the same maths as the calculators, and every row opens the calculator with its inputs filled in.

Agents needed per hour

By call volume and handle time, at 80/20 and 90/60.

• 50 calls an hour
• 100 calls an hour
• 150 calls an hour
• 200 calls an hour
• 300 calls an hour
• 400 calls an hour
• 500 calls an hour
• 750 calls an hour
• 1,000 calls an hour
• 1,500 calls an hour
• 2,000 calls an hour
• 3,000 calls an hour
• 5,000 calls an hour

FTE needed per month

By monthly contact volume and handle time, through the full planning chain.

• 5,000 contacts a month
• 10,000 contacts a month
• 20,000 contacts a month
• 30,000 contacts a month
• 50,000 contacts a month
• 75,000 contacts a month
• 100,000 contacts a month
• 150,000 contacts a month
• 250,000 contacts a month

Agents saved by pooling

What running separate queues costs, by how many queues and how big they are.

• 2 queues
• 3 queues
• 4 queues
• 5 queues
• 6 queues
• 8 queues