Staffing tables

Ready reckoners for the questions planners are asked most. Every number is computed with the same maths as the calculators, and every row opens the calculator with its inputs filled in.

Agents needed per hour

By call volume and handle time, at 80/20 and 90/60.

50 calls an hour
100 calls an hour
150 calls an hour
200 calls an hour
300 calls an hour
400 calls an hour
500 calls an hour
750 calls an hour
1,000 calls an hour
1,500 calls an hour
2,000 calls an hour
3,000 calls an hour
5,000 calls an hour

FTE needed per month

By monthly contact volume and handle time, through the full planning chain.

5,000 contacts a month
10,000 contacts a month
20,000 contacts a month
30,000 contacts a month
50,000 contacts a month
75,000 contacts a month
100,000 contacts a month
150,000 contacts a month
250,000 contacts a month

Agents saved by pooling

What running separate queues costs, by how many queues and how big they are.

2 queues
3 queues
4 queues
5 queues
6 queues
8 queues

Stop doing this one interval at a time

Pebble WFM forecasts your demand, computes the staffing requirement for every interval, builds the roster and publishes it, with self-service for agents and a copilot that can do what a planner can. Explore a sample organisation on day one.

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